Contact Us
Got a question about one of the sites we cover, spotted something that needs updating, or just want to flag an issue with a review? This page explains how to reach Non Gamstop Casinos and what kind of enquiries we're best placed to help with.
How to reach us
The quickest way to get hold of us is by email at [email protected]. We read every message and try to reply within a couple of working days, though it can take a little longer during busy periods.
What we can help with
- Corrections or updates to information about a specific brand, offer or bonus term
- Suggestions for casinos not on GamStop that you think we should look into
- General feedback on how we rate and rank the sites listed on this site
- Questions about how our comparisons and mini reviews are put together
If your enquiry relates to how we assess and score the operators featured here, our non GamStop casinos guide explains the criteria we use, including bonus terms, payment options and licensing, in more detail.
What we can't help with
We're an independent comparison site, not a casino, and we don't hold player accounts or manage deposits and withdrawals. That means we're not able to:
- Resolve individual disputes with a casino over a bonus, withdrawal or account issue — these need to go directly to the operator's own support team, or to whichever licensing body they operate under
- Process payments, refunds or account closures on behalf of any brand listed on this site
- Offer financial or legal advice about gambling activity
If you're contacting us because you're worried about your own gambling, or you want information on managing play responsibly, our Responsible Gambling page is a better starting point and includes guidance relevant to players in the UK.
Before you get in touch
A few quick checks can sometimes save you a wait:
- If your question is about a specific offer's terms — wagering requirements, minimum deposit, maximum bonus value — check the individual write-up on our main comparison page first, as figures can change
- If you're asking about our editorial approach, our About Us page sets out who we are and how the site operates
- If it's a legal or contractual question, our Terms and Conditions page covers how the site itself may be used
Feedback shapes what we publish
We treat reader feedback as genuinely useful. If you've had direct experience with a casino we've featured — whether that's a smooth cashout in GBP, a slow support response, or a bonus term that wasn't clearly explained — telling us about it helps keep our reviews grounded in reality rather than marketing copy. We don't test or play at these sites ourselves, so reader experience is one of the ways we keep our information current.
A note on who this site is for
Non Gamstop Casinos is written for adults aged 18 and over who are researching casinos operating outside the UK's self-exclusion scheme. If you're contacting us to ask whether a particular site is suitable for you, we can only point you to publicly available information on licensing, terms and payment methods — we can't make that decision for you, and we'd always encourage reading the operator's own terms in full before signing up.